Overview
If you ever need to cancel a transaction already sent to signers, you can do so from Notarize with Proof or Encompass. Hybrid transactions can be deleted after completion by clicking Recall > Delete.
From Notarize with Proof
Log in to your Proof account by selecting the hyperlink on the Notarize with Proof eClosing form in Encompass or navigating to the transaction in the Proof portal or the testing environment (aka Fairfax).
Locate the transaction and click the trash can icon to delete. This will only appear for draft transactions. You will first need to recall transactions already sent to signers before deleting them (this workflow will be limited for Online closings based on what state the transaction is in). See How to Recall a Transaction for more information.
From Encompass
Clicking Delete in Encompass will delete a transaction from Notarize with Proof.
Please contact support@proof.com if you cannot recall or replace the order.
Still have questions you can't find answers to? Click the chat icon in the corner of your screen to start a chat, or email us at support@proof.com.
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