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Access Notary Help Center Articles

Casey Birkholz
  • Updated

Overview

Steps to view all notary articles in the Proof Help Center, including how to register for a Help Center account, if needed.

Most notary articles require users to sign in to the Proof Help Center, hosted by Zendesk. (Articles for other audiences are visible to everyone and do not require users to be logged in to the Help Center.) 

🎯Primary Audience: Notaries

Need to Know

Depending on your Proof.com user type and account status, you may need to register at https://support.proof.com/hc/en-us before signing in to view notary articles.

When a Proof account is created for any of the users below, their Proof platform credentials automatically sync with and create credentials for the Proof Help Center:

  • Notaries
  • Organizations (a Business, Title Agency, or Lender)
  • Employees of an organization (Admins, Owners, Senders, etc.)
ℹ️ Individual "signer" accounts do not automatically sync from the Proof platform to the Help Center unless certain criteria are met, such as repeated platform use.
⚠️ The syncing process takes at least 24 hours after a notary profile is approved and/or a user is added to an organization's Proof account. If you use these credentials to sign in to the Help Center, your username and password will be the same as the Proof platform unless you change your password on either.

If you prefer to use the Help Center immediately, follow the instructions below to register for a new account.

Steps

Part 1 - Starting point

Start from https://support.proof.com/hc/en-us:

  1. Click Sign in from the upper right corner:
    • If your name appears here, you are already signed in and can view all articles. 
    • Spend a few minutes browsing the Help Center! Your journey with this process is complete. The End. 📗
  2. Did your email and password auto-fill?
    • Yes: Click and go to Part 4.
    • No: Are you new to Proof?
      1. No: Go to Part 2
      2. Yes: Click Sign up next to New to Proof?
        • Provide your full name and email address, then click
        • Go to Part 3 for instructions on creating a password.

Part 2 - Not new to Proof 

Try using your Proof credentials to log in to the Help Center. Did this work?

  • Yes: Great! Go to Part 4
  • No: Have you previously signed up for the Help Center? (i.e., you provided your email address and created a password)
    1. Yes: Click Forgot password?
    2. No: Have you emailed support before?
      • Yes: Click Get a password next to Emailed us for support?
        • If Get a password is greyed out (unclickable), go to the Nice to Know section for additional instructions
      • No: Click Sign up next to New to Proof?
        • Provide your full name and email address, then click
        • Go to Part 3 for instructions on creating a password

Part 3 - Forgot password process

Check for a new email from support@notarizesupporthelp.zendesk.com 

  1. Click Create a password (middle of the email)
  2. Create a password for the Proof Help Center:
    • Follow the requirements that appear on the screen
    • This is not a password for your Proof platform account
  3. Click
  4. Continue to Part 4

Part 4 - You're all set!

Hopefully, you landed on the home page of the Proof Help Center with your name appearing in the upper right corner. 😃

  • Now, you can navigate to the NOTARIES category to view these articles.
  • Securely save your password for next time!
  • If you still have questions, click the blue chat icon in the lower right corner of any article - this is the fastest way to reach Support! 💬

Nice to Know

If Get a password is greyed out (unclickable), click here to expand this section and view additional instructions.
  • Click Continue to accept cookies.
  • Type your email address, then select Submit to reset your password.
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