Proof Digital Certificates raise the bar for security with online notarization. Notaries are required to verify their identity each year they renew their Proof Digital Certificate.
If you are having trouble obtaining your Proof Digital Certificate or verifying your identity through the automated process, try again using the tips below. You have an unlimited number of attempts to verify your identity through this process.
What Causes Failover
The automated system may have difficult verifying your identity for a variety of reasons. Here are some common reasons your identity may not be verified by the automated system.
- One or both of your IDs are expired or not within the date range required.
- The images are not readable by the system (blurry, unfocused, cut off, etc.).
- The name in your account does not match your IDs.
Check what kind of identifying documentation you can use to obtain your Proof Digital Certificate.
Tips to Pass Automated Verification
General tips
- Make sure your IDs fit the criteria.
- Use your mobile device to take higher quality photos.
- Take photos head on, not at an angle.
- Avoid blurry or out of focus photos.
- Move into a room with better lighting or move near a window.
- Turn the flash on to get better lighting of the credential.
- Make sure the address is not a P.O. Box.
Selfie tips
- Center yourself on the screen.
- Look at the camera while capturing the selfie.
Phone number tips
If you are having trouble with phone number verification, you need to provide two strong forms of identification.
Examples include:
- Passport Driver's
- License State ID card
- Passport Card
- Permanent Resident Card
If you have two strong forms of identification available, go back through the process and try again.
Florida driver’s license tips
Florida drivers licenses are notoriously tricky due to a glare they cause. If you're having trouble, try to stand in direct sunlight when taking the photo of your Florida driver's license.
Get Help
If you're unable to pass identity verification, but you're sure your identity documentation meets the requirements, reach out to us at the email address below and we will be glad to help you!