Overview
Before attempting the steps below, ensure Notarize.com and the browser have permission to access the camera, microphone, and speaker: Enable Camera and Microphone Access for Mobile Devices
If permissions are set properly, try the steps below to troubleshoot the issue. Click a link below to jump to that section.
General Troubleshooting
Outdated operating systems and browsers, accumulated data, and other things can cause unexpected behavior. Try the following steps before you move on to more specific troubleshooting in the sections below.
- Update phone: Ensure you are using the latest version of your phone's operating system.
- Update browser: Ensure you are using the latest version of your preferred browser on your mobile device. Check the App Store or Play Store to see if the browser needs an update.
- Clear cache and cookies: Sometimes, accumulated data can cause issues. Clear the browser's cache and cookies in the settings.
- Restart your device: A simple restart can often resolve various technical issues. Power off and then restart your mobile device.
Firefox
If you encounter issues with the camera and microphone, make sure to grant permissions.
If that doesn't resolve the issue, try the steps below:
- Tap the menu icon (three horizontal lines) at the bottom of Firefox browser.
- Select Request Desktop Site from the menu options.
- The website will load as the desktop version, which may help resolve compatibility issues.
- Allow permissions if prompts for microphone and camera permissions reappear.
Still have questions you can't find answers to? Click the chat icon in the corner of your screen to start a chat or email us at support@proof.com!
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