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Check Status for Orders Sent to Closing Operations

Teena Merlan
  • Updated

Closing Operations Status Overview

Real estate organizations utilizing Closing Concierge can track the status of their order using two methods.

  1. In your Proof account
  2. Via the API

Order Status Definitions

The available statuses are detailed in the table below.

Status Meaning
Received The order has been received by closing operations.
Preparing Order Closing Operations is actively preparing the order.
Hold-FCD Closing Operations has requested the final closing disclosure and is waiting on it to be provided.
Hold-eNote There is an issue with the eNote. Closing operations is waiting for a new eNote.
Hold-Name There is an issue with the signer(s) name causing a delay in order processing. Closing Ops has contacted the closer, title agent, or SOP-specified contact for more information.
Hold-Other There is an issue with the transaction unrelated to the closing disclosure, eNote, or signer name.
In QC The transaction is in a final quality review check before being sent to the signers

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Check Status in Your Account

The status column in My closings only displays the high-level status of the transaction. Follow the instructions below to view the detailed order status and the date and time of the most recent order status update.

Log in to your Proof account to complete the steps below.

  1. Click My closings to open a list of your transactions.
  2. Click Open orders from the menu on the left.
    • Use the search and/or filtering tools at the top of this screen if desired.
  3. Check the Order progress column for the desired order.

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Check Status via API

  1. Retrieve a transaction following these instructions.
  2. Look for order_progress property returned on the transaction object. 
    • This value matches the statuses displayed in the UI and as defined above.

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