Fallback to Selfie is an identity verification method that uses biometric scans from a mobile device's camera.
If a signer fails Knowledge-based Authentication (KBA) or cannot generate questions, they may be given the opportunity to capture selfies as an alternative, but only if our database checks did not reveal any fraud flags.
This routing occurs immediately if the signer is eligible for fallback.
Who can see fallback to selfie was used
The notary can see this activity on the identity timeline in the meeting.
Upon meeting completion, the method of identity verification will be visible to users with access to the identity timeline in the Transaction Details.
Who can use fallback to selfie
This is available for business organizations if the account-level settings are properly adjusted.
This is available for real estate organizations if all of the following conditions are met:
- If the underwriter accepts selfie as a form of identity verification.
- They speak with their customer success manager (CSM) or email sales@proof.com about activation.
Where biometrics are accepted
Biometrics are accepted as an identity verification method in the following states:
- Arkansas
- Florida
- New Jersey
- New York
- North Dakota
- Pennsylvania
- West Virginia
- Wisconsin
How calls are routed
The transaction will ring for in-house notaries (IHNs) in the biometrics-approved states first. If the meeting overflows to the Notarize Network of on-demand notaries (ODNs), it will ring for Florida and Pennsylvania notaries.