Here are general troubleshooting steps to try before you try more specific or complex steps.
Before attempting the steps below, ensure Proof.com and the browser have permission to access the camera, microphone, and speaker:
If permissions are set properly, try the steps below to troubleshoot the issue.
Who this is for
The information and/or process below applies to all users on the Proof platform.
Troubleshooting
Outdated operating systems and browsers, accumulated data, and other things can cause unexpected behavior. Try the following steps before you move on to more specific troubleshooting in the sections below.
Check for the following:
- Device compatibility: Make sure your devices meets hardware and software requirements for completing transactions on Proof.
- System update for your device: Check that you are using the latest version of your phone or computer's operating system.
- Browser update: Ensure you are using the latest version of your preferred browser on your device.
- Your camera is available: If your camera is being used by another program, app, or browser tab, it may not work for Proof. Close any unused programs, apps, and browser windows and tabs.
Next try the following:
- Clear cache and cookies: Sometimes accumulated data can cause issues. Clear the browser's cache and cookies in the settings.
- Restart your device: A simple restart can often resolve various technical issues. Power off and then restart your mobile device.
- Plug the device into a power source: Plug your phone or laptop into a power source. Streaming video takes more power than other tasks, so plugging in may help certain performance issues.
Also make sure your camera and microphone are enabled if you haven't done so already:
If you continue to have issues after trying these steps, proceed to the Troubleshooting category for additional steps to try, or use the Next arrow below to check the next article.