If you are encountering issues with Proof.com not functioning as intended, you may need to clear your browser cache. This is a common first step for modern web applications because it is often successful at resolving minor issues.
Why should I clear my Cache?
Clearing the browser cache means emptying stored data from previous visits to the site. The next time you visit a web page, everything must be downloaded anew.
How do I clear my browser cache?
The Proof platform supports Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. The following are steps to clear the browser cache for Chrome and Firefox.
Firefox
- Click Firefox's main menu icon to the right of the address bar.
- Click History in the dropdown menu.
- Click Clear Recent History in the dropdown menu.
- In the dialogue box that appears, change the “Time range to clear” to Everything.
- Make sure only Cache is checked.
- Click Clear Now.
Your browser cache is now empty, and you may return to Proof.com.
Chrome
- Click Chrome's main menu icon to the right of the address bar.
- Click Settings in the dropdown menu.
- Scroll to the Privacy and Security section.
- Click Clear browsing data.
- In the dialogue box, select All time in the Time Range dropdown menu.
- Check only Cached image and files.
- You may need to uncheck the boxes next to Browsing history and Cookies and other site data.
- Click Clear data.
Your browser cache is now empty, and you may return to Proof.com.
Still have questions you can't find answers to? Click the chat icon in the corner of your screen to start a chat or email us at support@proof.com!
© 2023-2024 Notarize, Inc. (dba Proof.com) All Rights Reserved.