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Can I Use a Mobile Device for Online Notarization?

Casey Birkholz
  • Updated

Yes! If you have an Apple or Android device, you can use the:

  • Notarize app for retail transactions
  • Mobile Web for all transactions
⚠️Transactions initiated by a business are best completed using the Proof platform via a web browser on a Desktop computer, laptop, or mobile device. Real Estate transactions are not supported via mobile app.

Follow this article to set up your Notarize app on an iPhone (iOS) or Android device, conduct a speed test, and allow the Notarize app access to the camera and microphone. 

ℹ️ These instructions are provided as general guidelines that may work for your specific device. Check your operating system's website (Apple or Windows) for more details.

Internet Connection Speed

Whether you're using an Apple or Android device, a strong internet connection is needed. A strong Wi-Fi connection is ideal for meeting with a notary on the Notarize app, but if your Wi-Fi network isn't strong or stable enough, try switching to your cellular data network instead.

The Notarize app requires a reliable internet connection in order to successfully complete a notarization. We require that you have consistent download speeds of 5 Mbps and upload speed of 3 Mbps. Before your meeting, the Notarize app will test your network connection and display bars that indicate your network quality. Check out What Do Meeting Quality Network Indicators Mean? if you need help understanding the network quality bars.

iOS

Ensure the Notarize app is downloaded and installed from the Apple App Store.

Camera & Microphone

To allow camera and microphone access:

  1. Open the Settings app (the gear icon). 
  2. Scroll down and select the Notarize app.
  3. Ensure the toggle to the right of Microphone and Camera are all in the ON position (green). If they are gray, tap the switch to turn the function on.

Swipe up to return to your home screen and return to the Notarize app. 

If you need additional help with your camera and microphone, check Enable Camera and Microphone Access for Mobile Devices.

Android

Ensure the Notarize app is downloaded and installed from the Google Play Store.

Camera & Microphone

To allow camera and microphone access from your Settings app:

  1. Swipe up to access all apps and scroll to the Settings app (the gear icon). 
  2. Open the Settings app.
  3. Tap Apps to see a list of your apps. Tap See all ## apps (where ## is the number of apps on your phone) if necessary.
  4. Find the Notarize app in the list and tap it to open the app info.
  5. Tap Permissions. 
    • Tap Camera and Microphone and ensure that Allow only while using the app is selected. 
  6. Tap the back arrow at the top of the screen or swipe up to your home screen.

You may now return to the Notarize app. 

If you need additional help with your camera and microphone, check Enable Camera and Microphone Access for Mobile Devices.

Still have questions you can't find answers to? Click the chat icon in the corner of your screen to start a chat or email us at support@proof.com!

© 2023-2024 Notarize, Inc. (dba Proof.com) All Rights Reserved.

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