A firewall is a network security program that keeps outside systems from accessing devices connected to your home or business network. Your firewall may inadvertently block something that you want to access, like Proof. Since many firewall components operate simultaneously (e.g., your internet router, your device’s operating system, and antivirus programs), it can be hard to determine how best to correct the problem.
In this article, we'll talk about how to address firewall issues from your device (Mac or Windows), router, or anti-virus software that may be preventing you from accessing all of the necessary features of Proof.
Add an exception for Proof to allow it through your firewall. This can be done through your firewall settings menu.
- Windows: Depending on the version of Windows your system is running, the process for adjusting your firewall settings will differ. You may reference this Microsoft firewall support page for instructions.
Mac: The firewall is off by default, but if your firewall is enabled, you may reference this Apple support page for instructions.
Check your router security settings. These steps vary based on the manufacturer and specific device. A web search for “[Your Router Brand] Router Firewall Settings” should return results with instructions on adjusting your router firewall settings.
- If you run an antivirus program on your device, you can adjust settings to allow Proof access. The process to do that varies by program. For program-specific instructions, a web search for “How to change firewall settings in [Your Antivirus Software]” should return results with instructions on adjusting your antivirus software firewall settings.
We recommend you try accessing Proof from a different internet network or a different device. Proof is available from any Mac or PC with a webcam via Chrome, Firefox, and Safari. You can also use our Android or Apple apps. However, if you received a transaction from a Title Agent, Lender, or another business, it's best to use a web browser if completing a transaction on a mobile device.
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