Phone support is available for certain users. When contacting Proof's Support Team, please be prepared to share the following information with the support agent:
- The email address associated with the user experiencing the problem
- The user's browser (Chrome, Safari, etc.) or app (Android or iOS)
- The transaction ID specifically related to the issue experienced (if applicable)
Check hours of operation here.
Who this is for
Phone support is available for account users with phone support included in their subscription and signers who have received a transaction from the authorized account.
Chat and email support are available to all users regardless of subscription.
What phone support can help with
- Technical issues with platform usage via a computer or mobile device web browser.
- Technical issues with platform usage via the Notarize Android or iOS app.
If you're wondering what the status of an order with our Closing Operations Team is, read Check status for orders sent to Closing Operations.