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Transaction Security: Enabling MFA for Real Estate Transactions

Casey Birkholz
  • Updated

Overview

Proof supports Multi-Factor Authentication (MFA) via zip code or SMS authentication for Real Estate transactions. You can set up MFA in your account as another security layer to re-confirm your signer's identity. This change will take effect for signers on all future active transactions. The benefits of Multi-Factor Authentication are:

  • Stronger security
  • Reduce fraud
  • Stronger protection for online transactions

If you'd like to set up MFA when your team signs in to Proof, read Use Multi-Factor Authentication When Signing In for Real Estate.

⚠️ Any Admin on your company's account can enable MFA, but it must be an Admin or Owner.
🎯Primary Audience: Title Agents & Lenders
Update Your Settings Set Up MFA Signer Experience FAQ

Enable Transaction Security Settings

Log in to your Proof account to complete the steps below.

  1. Click ⚙️ Settings from the navigation panel on the left.
    • If you don't see the panel, click the caret to expand it.
  2. Select Transaction Settings from the Setting Menu.
    • The Signer settings tab is open by default
  3. Select SMS authentication or ZIP Code authentication:

Click

ℹ️ This change is effective for signers on all future transactions.

Set Up MFA

Transactions requiring zip code authentication

Transactions requiring zip code MFA

  • Provide the property address, including a valid ZIP code.
Transactions requiring SMS authentication

Transactions requiring SMS Multi-Factor Authentication

  • Provide the signer's mobile phone number:
    • All transactions require the signer's phone number to send the SMS code:
      • You can uncheck SMS authentication to remove SMS verification on this transaction

Signer Experience

Your signers can conveniently complete transactions from a computer or mobile device.

Transactions requiring zip code authentication

For transactions requiring zip code authentication, signers must:

  • Click the transactional link sent to their email.
  • Create a password.
  • Log in to their account.
  • Click Sign Now.
  • Provide the zip code to access the MFA-enabled transaction:
    • The zip code is required before signing the documents or viewing the details of a completed transaction.
⚠️ Signers remain authenticated for 24 hours. If they provide the wrong zip code four (4) times, they will be locked out for two (2) minutes before they can try again.
Transactions requiring SMS authentication

For transactions requiring SMS authentication, the signer must:

  • Click the transactional link sent to their email.
  • Create a password.
  • Log in to their account.
  • Click Get it Notarized to start the transaction.
  • Click Send verification text to send themselves an SMS code to the number provided:
    • SMS verification is required before signing the documents or viewing the details of a completed transaction
  • Provide the 6-digit verification code sent via SMS to their mobile phone number.

FAQs

What if a signer is not receiving an SMS code even though their number is correct and they're blocked from accessing a transaction?

Contact Support.

What if the signer’s phone number is incorrect?

As your organization's Admin, you can edit a signer's phone number from the Transaction Details screen. The next time the signer attempts SMS authentication, Proof will use the new number.

Still have questions you can't find answers to? Click the chat icon in the corner of your screen to start a chat or email us at support@proof.com!

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