Use Overflow to Supplement In-House Notaries – Proof Help Center

Overflow allows your business to use Proof's notaries Notarize Network of notaries as a backup when your In-house Notaries (IHNs) are unavailable. Overflow is available in the Business, Title, and Lender portals.

🎯Primary Audience: Proof for Business

When the Overflow feature is enabled, you determine the maximum time a customer waits for one of your IHNs before the call is routed to Proof.

For example, if Overflow is set to 5 minutes, a customer would be routed to the Notarize Network queue after waiting in your organization’s queue for 5 minutes. The call will continue to ring in your queue but will likely be picked up quickly by a notary in the ODN network.

ℹ️ If your company uses a Notarize Network Notary Panel, calls will not continue ringing to your queue once the overflow threshold is met.

⚠️ If you choose to Skip Identity Verification if Your Notary Knows the Signer, Overflow is unavailable for that transaction. This is because a notary from the Notarize Network would likely handle the notarization, and they would not personally know the signer.

This feature must be enabled by Proof. Please contact Customer Support at support@proof.com to request this feature for your account. If you were assigned a Customer Success Manager (CSM), work with your CSM.

Feel free to reach out to our Support team if you need help!

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- Saturday – Sunday: 8 am – 7 pm ET
Email: support@proof.com
Phone: Available depending on your subscription

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