Overview
If a signer is personally known to your notary, they can use the Personally Known to Notary (PKN) feature to skip Knowledge-Based Authentication (KBA) and Credential Analysis during the identity verification process. This feature greatly reduces the pre-meeting time for your signers.
Notaries: Review Personally Known to Notary (PKN) Feature for Notaries to learn more.
🎯Primary Audience: Title Agents & Lenders
Activation | Real Estate Accounts
This feature must be enabled by Proof:
- Title/Lender Premium: Contact your Customer Success Manager (CSM).
- Title Pro: Please contact our Sales team.
Limitations & Considerations
- PKN can only be used for single signer transactions.
- You cannot switch a transaction to PKN after it is created.
- PKN is only available if you use your in-house notaries. It is not available for use with the Notarize Network with on-demand notaries (ODN):
- If you select PKN, overflow to the Notarize Network is no longer possible.
- This transaction can be manually reassigned but will not automatically overflow to the On-Demand Notary network. Reassignment to the network requires the signer to complete KBA and credential analysis.
- The notary determines if the level of their relationship with the signer allows them to feel comfortable identifying their signer as the person named in the document.
- Review the Identify a Signer article for your state for additional guidelines specific to your state.
During Transaction Creation
Once enabled, this option appears whenever a single signer transaction is created.
During the Meeting
When the call begins, the platform will ask the notary if they personally know the signer.
If yes, they can click Yes, Continue to Meeting to proceed with the transaction.
If not, they click No, end meetingand the transaction is canceled.
Still have questions you can't find answers to? Click the chat icon in the corner of your screen to start a chat, email us at support@proof.com!
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