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Overflow to Notarize Network | Real Estate

Casey Birkholz
  • Updated

Overview

Overflow allows your In-House Notaries (IHN) to use the Notarize Network as a backup when your notary is unavailable. Overflow is available in the Business, Title, and Lender portals for Business and Real Estate customers.

🎯Primary Audience: Title Agents & Lenders

When the Overflow feature is enabled, you determine the maximum time that a customer waits for one of your IHNs before the call is routed to the Notarize Network.

For example, if Overflow is set to 5 minutes, a customer would be routed to the Notarize Network after waiting in your organization’s queue for 5 minutes. The call will still continue to ring in your queue but will likely be picked up quickly by an on-demand notary in the Notarize Network.

ℹ️ If your company uses a Notarize Network Notary Panel, calls will not continue ringing to your queue once the overflow threshold is met.
⚠️ If you choose Personally Known to Me as the method of identity verification, Overflow is not available for that transaction. This is because a notary from the Notarize Network would likely handle the notarization, and they would not personally know the signer. 

Activation | Real Estate Accounts

This feature must be enabled by Proof:

  • Title/Lender Premium: Contact your Customer Success Manager (CSM).
  • Title Pro: Please contact our Sales team.

Still have questions you can't find answers to? Click the chat icon in the corner of your screen to start a chat, email us at support@proof.com!

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