If you or the notary can't hear each other, check out the tips below. Your audio must be routed through the Proof platform for the meeting with a notary.
Use in-meeting chat in the lower left corner under your video feed to communicate with the notary if you are unable to hear or use your microphone during the meeting.
ℹ️ If you're unable to resolve audio issues, you can use your phone for audio during a meeting.
Also check out the articles below for troubleshooting tips:
Who this is for
The information and/or process below applies to all users on the Proof platform.
General computer audio troubleshooting
Use the testing features on the tech setup page of your meeting when troubleshooting your audio input and output.
The first step for any meeting issues is to ensure that your:
- Device software is updated (check and update your Android Version or iOS Version).
- Internet or data connection is stable.
- Device meets the minimum system requirements to complete a transaction.
- Microphone and speakers are correctly connected and selected in the Proof platform.
If you regularly use wireless headphones with your device, the computer may be using that device for sound and microphone instead of built-in microphone and speakers.
- Open your computer's sound settings (varies depending on your computer) to change where sound is played.
Microphone troubleshooting
Here are our recommendations if you're unable to see your own vocal input in the soundbar indicator next to the setup options.
- Ensure the microphone settings are not set to mute.
- Make sure your microphone isn't being used by another program or website on your device, and close unused tabs and applications, if possible.
- If your audio/visual streams are being used by another app you won't be able to use the microphone during a meeting on the Proof platform.
- In Chrome: Right click the Proof tab and select Unmute Site if that option is available.
- It may say "Mute Site," in which case, no action is needed.
If you're using an external microphone:
- Make sure it's plugged into the proper port and is fully inserted.
- If the microphone is not in the device list, open your computer’s control panel or settings to see the complete list of audio input devices and troubleshoot from your system (this will vary depending on your computer). Once you're able to see your device in the system’s hardware list, return to Proof and select the microphone.
Speaker and sound troubleshooting
If you're unable to hear the test sound or the notary in a meeting, make sure the volume on your device is turned up.
Try the following steps if you're using Chrome:
- Click the settings on the left of the URL.
- Select Site Settings and make sure the camera, microphone, and sound are allowed on Proof.
If the steps above do not resolve the issue, try completely quitting out of Chrome and reopening it. If that doesn't work, try using the Firefox browser instead.