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Instructions to enable your camera and microphone on different browsers when using a laptop or desktop computer
When you sign a document in front of a notary on the Proof platform, your video and audio must be routed and recorded through Proof for legal reasons. Usually, browsers request permission to use the camera and microphone when the Proof platform checks your device for a functional camera and microphone.
The easiest way to enable the camera and microphone for use during a transaction with the Proof platform is to select the option to allow when prompted.
If the camera or microphone was disabled for the Proof platform previously, you may enable them by following the instructions below.
If you're having trouble, make sure your device meets the minimum system requirements to complete a transaction on the Proof platform or read the troubleshooting articles below:
- Troubleshoot Camera Issues with Your Browser When Using a Computer
- Troubleshoot Speaker and Microphone Issues with Computer Browsers
Proof is supported in Chrome, Firefox, Safari, and Edge browsers.
If you're using a computer issued by your organization or business, please contact your information technology (IT) team for assistance.
Camera & Microphone
Conducting a meeting on the Proof platform requires access to your camera and microphone to complete the video call with a commissioned e-Notary Public. If your computer does not have a built-in camera and microphone, you must have an external camera and microphone that connects to your computer, or you can use a smart device instead.
To grant Proof.com access to your camera and microphone, choose the option to allow access when you see the pop-up window. If you didn't get a pop-up or you want to set up your browser before your meeting, follow the instructions below.
- Open proof.com in your preferred browser.
- Click the link below for camera and microphone setting instructions for your browser:
Still have questions you can't find answers to? Click the chat icon in the corner of your screen to start a chat or email us at email@example.com!
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