Overview
Frequently asked questions about automatic emails are answered so you'll know when and how your customers are reminded about signing transactions. Automated emails default to ON at the account level.
Manual reminders can be initiated and customized at the transaction level. For information on manual reminders, read Manually Send a Reminder.
🎯Primary Audience: Proof for Business
FAQs
What do the reminder emails look like?
Automatic reminders are sent from Jenny at Proof. Here's an example of what that looks like.
How many times do customers get a reminder?
Each automatic reminder is emailed a maximum of one time at the cadence below:
| Transaction Status | Email Sent |
| Sent but not open | After 6 hours, 24 hours & 48 hours |
| Opened but not completed | After 6 hours, 24 hours & 48 hours |
| Completed | Immediately |
Signers can unsubscribe from these emails, but you can also manually send a reminder if your signer needs additional reminders.
Can I customize these emails?
Currently, automated emails cannot be customized from Account Settings.
How do I turn off the automated reminders?
Please contact Support to disable all automated alerts for all your customers.
Feel free to reach out to our Support team if you need help!
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Chat: Click the icon in the corner of your screen:
- Monday – Friday: 8 am – 10 pm ET
- Saturday – Sunday: 8 am – 7 pm ET
- Email: support@proof.com
- Phone: Available depending on your subscription
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