A credible identifying witness, also called a credible witness, can be used if your signer does not have a U.S. Social Security number (SSN) or individual tax payer number (ITIN), which are required to generate knowledge-based authentication questions.
Who can use this
Any user in your organization who can create and send transactions and notaries sourcing transactions (NSTs) can perform the steps below.
For real estate users: A credible witness is available only for eClosings and remote online notarizations, not hybrid closings. You must receive underwriter approval to use a credible witness as your identification method.
This feature must be enabled by Proof. If you're interested in this feature, contact your Customer Success Manager (CSM) or contact our sales team.
How it works
To learn about credible witness requirements and their experience, read the credible identifying witness overview here.
Use the credible witness option in a transaction
When credible identifying witness is enabled on your account, the default setting for all transactions is OFF. Turn this option on when you create the transaction:
- Click the switch next to Credible witness to ON under Signing details.
- Add the witness's name and email address. Phone number is optional.