Block Unmanaged Account Creation with Command Center

Audience: Organizations

The short answer: Prevent unauthorized users from creating an account associated with your organization by blocking unmanaged accounts. Once restricted, users cannot create an account with your email domain without an invitation from your organization.

Even if you don't use domain-based single sign-on (SSO), you can restrict unmanaged accounts to prevent unauthorized transactions from your company's email domain. Once enabled by an owner or admin, all users in your organization are affected.


Prerequisites

Your account must meet both of the following requirements to restrict unmanaged accounts:

  1. Your account has Command Center enabled.
  2. Your domain has been verified.

What to expect after restricting unmanaged accounts

Once unmanaged accounts are restricted, any attempts to create an account on Proof by a user with an email address associated with your domain will be blocked. This includes when:

  • A user tries to sign up on the website
  • Another account tries to invite a new user
  • Someone tries to create an account to sign a document

Restrict unmanaged accounts

New to Command Center? Here's how to access it.

  1. Select Security from the menu on the left.
  2. Select Details and policies for the domain you'd like to restrict.

    Details and policies option for a domain in Command Center Security settings
  3. Select Edit.
  4. Select Password-based authentication.
  5. Select Block unmanaged account creation.
  6. Select Save.
Block unmanaged account creation setting in Command Center showing toggle options

Summary Checklist

  • Prerequisites: Command Center enabled + domain verified.
  • Navigate to Security → Details and policies → Edit → Password-based authentication → Block unmanaged account creation → Save.
  • Once restricted, all three account creation paths (sign-up, invitation, document signing) are blocked for your domain.
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Still unsure? Contact Proof Support for help.

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