Adobe | Cancel a Business Agreement Prior to Notarization

The short answer: Here's how to cancel an Adobe Acrobat Sign agreement before the signer completes notarization through Proof. This applies to organizations using the Adobe Acrobat Sign integration with Proof.

When to cancel an agreement

You may need to cancel an agreement if:

• The transaction was created in error
• The signer information is incorrect
• The documents need to be updated
• The signer should no longer proceed with the notarization

Cancel an agreement

1. Log in to your Adobe Acrobat Sign portal.
2. Select Manage from the options near the top of the page.
3. Check the box next to the In progress agreement you want to cancel.
4. Select Cancel under Actions on the right side of the page.
5. Review the confirmation message, then confirm the cancellation.

Best practices

• Confirm you're canceling the correct agreement before proceeding.
• Review signer and document details before creating a replacement agreement.
• Notify the signer if they already received an invitation for the canceled agreement.
• Cancel before the signer enters or completes the notarization workflow.

Troubleshooting

• If you don't see the Cancel action, confirm the agreement is still in In progress status.
• If the agreement has already been completed or canceled, it cannot be canceled again.
• If the signer still needs to complete the documents, create a new Adobe agreement and resend it.
• If you're unsure whether the signer completed notarization, check the agreement status in Adobe and the related transaction status in Proof.

Summary Checklist

• Cancellation only works for agreements in In progress status.
• Adobe Acrobat Sign portal → Manage → check the agreement → Cancel → confirm.
• Notify the signer if they already received an invitation, and create a new agreement if the documents still need to be completed.

Updated May 21, 2026 20:56