Whether you have a quick question or need technical assistance, we’re here to help. This article outlines how to reach Proof Support via email, phone, or live chat during business hours. For support anytime outside of those hours, our AI bot, RON, is available 24/7 to provide instant answers and keep your session moving.
Before You Reach Out
Before you get started, have the following ready when you contact support:
Email Address
The email address used to log in to Proof.
Task Description
The task you're trying to complete.
Error Screenshot
A screenshot of any error message you encountered.
Browser & Device Info
Your browser type and version, device type, and operating system version.
Hours of Operation
The Proof platform and the Notarize Network are operational 24 hours a day, every day of the year. Our support teams are available during the hours below.
| Team | Hours |
|---|---|
| Customer Support | Monday – Friday: 8 am – 10 pm ET Saturday & Sunday: 8 am – 7 pm ET |
| Closing Concierge | Monday – Friday: 7 am – 10 pm ET Saturday & Sunday: Closed |
| Network Community Operations | Monday – Friday: 7 am – 7 pm ET Saturday & Sunday: Closed |
How to Reach Us
💬 Chat With Us +
✉️ Email Us +
For any questions, including help with the Proof platform or notary accounts, email us at support@proof.com.
📞 Call Us +
Customers with phone support included in their subscription tier can call Support during the same hours as email and chat support.
Updated