Troubleshooting

Resolve common technical issues with connectivity problems, hardware issues, document errors, identity verification, on-demand queue

Device Setup Issues
- If Your Camera or Microphone Isn't Working
  Audience: Everyone The short answer: If your camera, microp...
- If Your Camera Isn't Working
  Audience: Everyone The short answer: Most camera problems are cau...
- If Your Speaker or Microphone Isn't Working in Your Browser
  Audience: Everyone The short answer: Audio issues during a notariza...
Browser & Connectivity Issues
- Clear Your Browser Cache
  Audience: EveryoneThe short answer: Clearing your browser cache is the fastes...
- Troubleshoot Firewall or Network Connection Issues
  Audience: Everyone If you’re having trouble joining a meeting, seeing a "me...
Common Document Issues
- If Your Document Has an Error
  Audience: Recipients The short answer: Who you contact depends on t...
Get Support
- Get Support from Proof
  Audience: Everyone Whether you have a quick question or need technical assi...

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