The short answer: Audio issues during a notarization meeting are usually caused by browser permissions, device settings, or a conflicting app. Check the steps below for tips on how to restore sound.
If you can't hear or speak during the meeting, use in-meeting chat in the lower left corner under your video feed to communicate with the notary while you troubleshoot. You can also use your phone for audio if the issue can't be resolved.
Before You Start
Use the testing features on the tech setup page of your meeting to check your audio input and output before joining. Also confirm that your:
- Device software is updated (check and update your Android version or iOS version).
- Internet or data connection is stable.
- Device meets the minimum system requirements to complete a transaction.
- Microphone and speakers are correctly connected and selected in Proof.
If you regularly use wireless headphones, your computer may route sound and microphone input through them instead of your built-in speakers. Open your computer's sound settings to change where audio is played.
Also see: What Should I Do if My Firewall Blocks Proof? and Troubleshoot Camera Issues with Your Browser.
If Your Microphone Isn't Working
If you can't see your vocal input in the soundbar indicator next to the setup options, work through the steps below.
1. Check Your Mute Settings
Make sure the microphone is not set to mute in your device settings or within Proof.
2. Close Competing Apps and Tabs
If another app is actively using your audio or video stream, Proof won't be able to access the microphone during the meeting. Close unused tabs and applications to prevent the microphone from being used inadvertently.
3. Unmute the Proof Site in Chrome
Right-click the Proof tab and select Unmute Site if that option appears. If it says "Mute Site" instead, no action is needed.
If you're using an external microphone:
- Make sure it's fully inserted into the correct port.
- If it doesn't appear in the device list, open your computer's control panel or settings to view all audio input devices. Once your device appears in the system's hardware list, return to Proof and select it.
If Your Speaker Has No Sound
If you can't hear the test sound or the notary, start by checking that your device volume is turned up.
1. Check Site Permissions in Chrome
Select the settings icon to the left of the URL bar, then go to Site Settings. Confirm that camera, microphone, and sound are all set to Allow for Proof.
The camera and audio settings only appear when the tab needs access to them.
2. Restart Chrome or Switch Browsers
Fully quit Chrome and reopen it. If the issue persists, try Firefox instead.
Summary Checklist
- Confirmed device software, internet connection, and system requirements are up to date.
- Checked that your microphone and speakers are selected and unmuted in Proof.
- Closed other apps or tabs that may be using your microphone.
- Verified that Chrome allows camera, microphone, and sound access for Proof.
- If nothing works, fully quit and reopen Chrome — or switch to Firefox.
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