The short answer: If your camera, microphone, or audio isn't working as expected during a Proof transaction, start here. Most issues are resolved by checking device permissions, updating your software, and clearing your browser's cache.
Troubleshooting
Outdated software, accumulated browser data, and hardware conflicts can all cause unexpected behavior. Work through the steps below in order before moving on to more specific troubleshooting.
1. Confirm Device Compatibility +
Make sure your device meets hardware and software requirements for completing transactions on Proof.
2. Check Camera and Microphone Permissions +
Proof.com needs permission to access your camera, microphone, and speaker. If permissions aren't set correctly, follow the appropriate guide below before continuing:
3. Free Up Your Camera +
If another app, program, or browser tab is using your camera, Proof may not be able to access it. Close any unused programs, apps, and browser windows before rejoining your session.
4. Plug Into a Power Source +
Streaming video uses significantly more power than most tasks. Plugging your phone or laptop into a charger can resolve performance issues caused by power-saving mode.
5. Clear Cache and Cookies +
Accumulated browser data can cause unexpected issues. Clear your browser's cache and cookies in its settings, then reload the page.
6. Update Your Browser +
Make sure you're using the latest version of your browser. Proof works best on up-to-date versions of Chrome, Firefox, Edge, and Safari.
7. Restart Your Device +
A full restart clears temporary processes that can interfere with your camera or audio. Power your device fully off, then turn it back on before rejoining.
8. Update Your Operating System +
Check that your phone or computer is running the latest version of its operating system. Outdated OS versions can cause compatibility issues with Proof.
If the issue persists after completing these steps, visit the Troubleshooting category for more specific guidance.
Summary Checklist
- Camera and microphone permissions are enabled for Proof.com and your browser.
- Your device and browser meet Proof's hardware and software requirements.
- Your device's operating system and browser are up to date.
- Your camera isn't in use by another app or browser tab.
- Browser cache and cookies are cleared.
- Device has been restarted and is plugged into a power source.
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