The short answer: Who you contact depends on the type of error. Mistakes in the document content go back to the sender; errors during the notarization itself come to Proof Support.
🔏 Notarization Error
Missing seal, signature, date, or initials — contact Proof Support.
📄 Document Content Error
Wrong info, terms, or document version — contact the sender.
Notarization Errors
Notarize Network notaries are highly trained and follow strict procedures. If you notice any of the following issues with your final document, we can help:
| Issue |
|---|
| Missing notary seal |
| Missing notary signature |
| Missing or incorrect dates |
| Missing signatures or initials |
Who to contact: Submit a request to Proof Support and our team will assist you.
Document Content Errors
If the error is in the document itself, not the notarization, such as:
| Issue |
|---|
| Incorrect personal information (name, address, etc.) |
| Incorrect terms or conditions |
| Wrong version of document |
Who to contact: Reach out to the person from the organization who sent you the document. For example, if you're in a real estate transaction, contact your lender or title agent.
Not sure who that is? Check the email containing your document link for the company name. Contact information may also be in the panel to the left of your document in the Proof platform.
Summary Checklist
- Error from the notarization (seal, signature, date)? Contact Proof Support.
- Error in the document content itself? Contact the sender.
- Not sure who sent it? Check the email with your document link or the left panel in the Proof platform.
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