Common Encompass Error Messages

The borrower’s email is empty.

The borrower’s email is invalid.

The borrower’s first name is empty.

The borrower’s last name is empty.

The borrower’s vesting type on the Vesting Form is empty.

The loan is missing a contact with the Closer role.

A contact’s email is invalid.

A contact’s email or phone is empty.

A contact’s first name is empty.

A contact’s last name is empty.

A contact’s phone is invalid.

See example contact_{contact_id}_last_name_empty - A contact’s last name is empty. Also note that the field number shown does not always pertain to the field number listed under File Contacts. So the error might say Escrow Company is File contact '7', but in reality it could actually be ‘20’.

The finalized documents couldn’t be pushed back.

Notarize with Proof failed to pull Closing Documents. Our processing capabilities is growing more robust and we should be able to consume any documents sent to Notarize with Proof; however, sometimes errors can occur. Please reach out to your Proof Solutions Engineer if you are receiving this error when sending a closing package from Encompass.

The loan does not have an associated Proof account to assign the transaction to. We default to the organization’s owner if we didn’t find anything, so this should never happen.

The create/update operation failed. Either something on the loan is incorrect, order type is not supported yet, Encompass API user does not have permissions to view this loan, or something unexpected happened on Notarize with Proof.

EBS-901 permissions - current user does not have the privileges to perform this operation:

Confirm the following to troubleshoot:
• API user has all “edit” permissions on a loan.
• The loan must also be assigned to a person that has access to Encompass Mobile Connect.
• Check the milestone that loan is in (access needed).
• User Group associated with API account – Must have both Access to the Loan Folder the Loan File is in and Edit Access to Other’s Loans.

   

The organization placing an order does not have a vault configured. They will be unable to send orders with eNotes until a vault is configured. Please work with your Proof Solutions Engineer to confirm your eVault is configured to your Proof account and your Proof account is configured to accept eNotes from Encompass.

No borrowers were found on the Loan because the borrower cards are empty.

• Borrower Summary - Processing: Transaction Details, the Est Closing Date is expired
  OR
• Closing Disclosure Page 1, under Closing information, the Closing Date is expired.

The loan is missing an estimated closing date.

The loan estimated closing date is in the past.

There are more than one borrower pair in Encompass. We currently only support loans with one borrower pair.

There are more than 2 signers on the Loan. We currently only support loans with 2 signers because we don’t support templates with 2+ signers (see below).

REAL-5522: Enable 3+ borrowers for Encompass transactions (beta)PRODUCTION introduced beta support for up to 10 borrowers. REAL-5713: Encompass: introduce a feature flag to control 3+ borrower validationPRODUCTION introduced a feature flag to control 2 vs. 10 max borrower validation.

We couldn’t find a loan number on the loan object retrieved from the Encompass API. Should never happen really.

More than one transaction in Notarize with Proof was found for that Lender and given loan number. If a loan already exists in Notarize with Proof, you must either re-name it or delete it (if you are trying to send a brand new loan). Confirm that if you take the above steps, you also handle the eNote for transactions including eNotes.

The loan is missing a purpose (converted to transaction type in Notarize with Proof).

The loan subject property is missing an address line.

The loan subject property is missing a city.

The loan subject property is missing a state.

The loan subject property is missing a postal code.

We couldn’t find an id on the loan object retrieved from the Encompass API. Should never happen really.

The request’s body from Encompass to Notarize with Proof did not contain the loan_number parameter. Please confirm your loan has a loan number associated with it.

Confirm the CDO is present and named notarize_config.

A non-borrowing owner’s (title only signer) email is empty.

A non-borrowing owner’s (title only signer) email is invalid.

A non-borrowing owner’s (title only signer) first name is empty.

A non-borrowing owner’s (title only signer) last name is empty.

A non-borrowing owner’s (title only signer) vesting type on the Vesting Form is empty.

An update call failed because the transaction in Notarize with Proof is completed.

An update call failed because the transaction in Notarize with Proof was sent to the signer and can not be recalled at this time.

No transactions in Notarize with Proof were found for that loan number.

The loan amortization type is not supported for Online Closing, only Fixed rate loans are supported.

The loan has signers signing on behalf of a Trust on the Vesting Form. We don’t support those kind of signers yet.

The loan product plan is not supported for Online Closing, Plan support is dictated by mismo smartdoc standards. This configuration only applies to ARM loans.

A yellow waiting for documents status will appear after placing or updating orders from Notarize with Proof. This status will display if the transaction was received by Notarize with Proof and there are no Closing Documents to pull. To troubleshoot, confirm 'Keep copy of document in Original Format' is checked and documents have finished uploading to the eFolder. See How to Order Documents in Encompass for more information.