Recall Orders from Encompass

If you need to update a transaction that has already been sent to the signer(s), you could use the Recall from Signers button on the Notarize with Proof eClosing form in Encompass to recall the transaction and transition the order to a Recalled state in Notarize with Proof (which is essentially a draft transaction). 

Procedure

You can recall a transaction after it has been sent to the signer from Notarize with Proof (see How to Recall a Transaction). You can also recall the order directly from the Notarize with Proof eClosing form in Encompass.

Signers receive an email alerting them that the transaction is being updated, and they receive a new email to sign the documents after you resend the transaction.

You can use the Update Order button for any updates to the transaction. The transaction in Notarize with Proof will show as being in a recalled state, but you update it just as you would a draft transaction. You should see your updates made to the transaction. Any new documents ordered to the eFolder should be replaced on the transaction in Notarize with Proof. See How are Documents Pulled from Encompass to Notarize with Proof? for more information.

When you finish making updates to the loan and/or documents, log in to the Proof portal and click Send to Signers for Hybrid Transaction types and Send to Title for Online Closings.

Please note, with auto-send enabled, clicking Update Order from within Encompass will automatically send the order.

See How to Replace Completed Hybrid Orders from Encompass and How to Recall a Transaction for more information!

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