Deactivate a Child Organization in Command Center

The short answer: Command Center owners and admins can deactivate child organizations directly — no need to contact Support. Here's how it works and what to expect.

What happens when you deactivate a child org

Transactions

• Completed transactions remain visible to parent org admins only and are still included in rolled-up reporting. They are searchable by transaction ID or in the transaction list in the parent org UI. The deactivated org stays associated with them.
• Limited role users can no longer see any transactions associated with the deactivated org.
• Draft transactions remain untouched.
• In-progress transactions expire — signers will no longer be able to access them, reminder emails will stop, and links in any prior reminder emails will stop working. Parent org users can clone an expired transaction to a new org to continue.

Users

• All active users in the org are moved to deactivated status and can no longer log in.
• Deactivated users still appear in Command Center and can be moved or reactivated.
• If the org has active in-house notaries (IHNs), a warning appears during the deactivation flow. IHNs should be moved to another org before deactivation to avoid putting them out of compliance status.

Org switcher and navigation

• The deactivated org is removed from the org switcher for all users.
• Command Center users cannot navigate into the deactivated org — it must be reactivated first to be accessed.
• Deactivated orgs are hidden from org search tools and cannot be selected during the lender–title collaboration process.
• In the Company Directory, deactivated orgs are hidden by default. Update the filter to show them.

Requirements before deactivating

• The org cannot have any active child organizations beneath it — deactivate those first.
• No new child organizations can be created under the org once it is deactivated.
• Users cannot be moved into a deactivated org, but they can be moved out of one.

Deactivate a child org

New to Command Center? Here's how to access it.

1. Select Company directory from the menu on the left.
2. Find and select the child org you want to deactivate.
3. Select Deactivate organization.
4. Review the summary of what will happen, then confirm the deactivation.

Reactivating a deactivated org

Deactivated orgs can be reactivated. Contact Proof Support to request reactivation.

Summary Checklist

• Move any IHN notaries out of the org before deactivating to avoid compliance issues.
• The org must have no active child orgs beneath it before it can be deactivated.
• Company directory → select org → Deactivate organization → review → confirm.
• In-progress transactions expire. Completed transactions remain visible to parent org admins only (searchable by ID or in the transaction list). Limited role users cannot see transactions. Draft transactions are untouched.

Updated July 14, 2026 16:40