Check Status for Orders Sent to Closing Concierge

Audience: Title Agents and Lenders

The short answer: You can check the status of any order sent to Closing Concierge directly from your Transactions page or via the API using the order_progress property.

Order Status Definitions

The Order Progress column in the Transactions page displays the high-level status of each order. The table below defines each Closing Concierge status and what it means for your order.

Status Meaning
Received The order has been received by closing operations.
Preparing Order Closing Operations is actively preparing the order.
Hold-FCD Closing Operations has requested the final closing disclosure and is waiting on it to be provided.
Hold-eNote There is an issue with the eNote. Closing Operations is waiting for a new eNote.
Hold-Name There is an issue with the signer's name causing a delay in order processing. Closing Ops has contacted the closer, title agent, or SOP-specified contact for more information.
Hold-Other There is an issue with the transaction unrelated to the closing disclosure, eNote, or signer name.
In QC The transaction is in a final quality review check before being sent to the signers.

Check Your Order Status

To check your order status in the UI, log in to your Proof account and follow these steps.

  1. Click Transactions to open a list of your transactions.
  2. Click Open orders from the menu on the left.
    • Use the search and/or filtering tools at the top of this screen if desired.
      Open Orders page in the Transactions tab showing search and filter tools
  3. Check the Order Progress column for the desired order.
    Order Progress column in the Transactions page showing Closing Concierge order statuses

Check Status Via API

To check Closing Concierge order status programmatically, retrieve the transaction via the API and look for the order_progress property.

  1. Retrieve a transaction following the instructions here.
  2. Look for the order_progress property returned on the transaction object.
    • This value matches the statuses displayed in the UI and as defined above.

Summary Checklist

  • See order status in the Transactions page
  • Check detailed order progress in Open Orders

Still Unsure?

Our support team is happy to help. Submit a support request or chat with us from any page in the app.

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