If a signer fails Knowledge-based authentication or cannot generate questions, they may be given the opportunity to capture selfie photos as an alternative method to verify their identity. This is called fallback to selfie.
Read more about how to verify your identity using selfie comparison photos here.
Who can use this to verify identity
Signers may be provided with the fallback to selfie option only if our database checks did not reveal any fraud flags. This option is provided immediately if the signer is eligible for fallback.
Which senders can use fallback to selfie
This is available for:
- Business organizations if the account-level settings are properly adjusted.
- Real estate organizations if all of the following conditions are met:
- The underwriter accepts selfie as a form of identity verification.
- The setting is enabled.
- They speak with their customer success manager (CSM) or email sales@proof.com about activation.
Who can see if fallback to selfie was used
The notary can see this activity on the identity timeline in the meeting.
Upon meeting completion, the method of identity verification will be visible to users with access to the identity timeline in the Transaction Details.
Where biometrics are accepted
Biometrics are accepted as an identity verification method in the following states:
- Arkansas
- Florida
- Nevada
- New Jersey
- New York
- North Dakota
- Pennsylvania
- West Virginia
- Wisconsin
How calls are routed
The transaction will ring for in-house notaries (IHNs) in the biometrics-approved states first. If the organization does not have in-house notaries in those states, their notaries will not be able to answer the call.
If the meeting overflows to the Notarize Network of on-demand notaries (ODNs), it will ring for Florida and Pennsylvania notaries.