The short answer: Enable a custom electronic consent disclosure in Transaction Settings to require signer acceptance before any transaction.
How It Works
The custom electronic consent disclosure must be one (1) file in portable document format (PDF).
If enabled, this custom electronic disclosure:
- Appears for every signer who attempts to complete a transaction.
- Is recorded in the audit log of the transaction and tied to specific signers.
- Does not replace the Proof eSign consent form that is automatically generated for real estate transactions.
Customer Experience
When a custom disclosure is enabled, customers:
- Must use the Proof website on a computer or mobile device.
- May not take actions or view documents until the disclosure is accepted.
- Must review and agree to Proof's eSign consent form that is automatically generated for transactions.
This is how the custom electronic consent disclosure appears to your customer. The customer must click I agree before proceeding to the document.
Add a Custom Disclosure
The custom electronic disclosure setting can be found in the Settings menu.
Log in to your Proof account to complete the steps below.
- Click Settings from the navigation panel on the left.
- If you don't see the panel, click the caret to expand it.
- Click Transaction Settings from the Settings menu on the left.
- Check the box next to Enable custom electronic consent disclosure.
- Click Upload a document and select the desired file.
- Click Save changes.
Remove a Custom Disclosure
- Click Settings from the navigation panel on the left.
- If you don't see the panel, click the caret to expand it.
- Click Transaction Settings from the Settings menu on the left.
- Check the box next to Enable custom electronic consent disclosure.
- Click the X next to the name of the file to remove it.
This change is saved immediately.
Replace a Custom Disclosure
To replace a disclosure, first follow the steps above to remove the existing disclosure, then follow the steps to add a new one.
Summary Checklist
- Custom disclosure must be a single PDF file
- Enable the disclosure in Settings → Transaction Settings
- Upload your disclosure file and click Save changes
- To remove: click the X next to the filename in Transaction Settings
- To replace: remove the existing file first, then upload the new one
Still Unsure?
Our support team is happy to help. Submit a support request or chat with us from any page in the app.
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