What can each role do in Command Center?
As a Command Center Owner or Admin, you have full control over your organization — from managing users to sending transactions. If you're a User Manager, your access is focused on users only; you won't see transaction data or be able to promote anyone to a higher role.
Not sure which role to assign someone? Use the tables below to find the right fit at a glance.
For information about organizational user roles outside of Command Center, read User Roles Overview for Your Organization.
User role definitions
There are three roles available in Command Center. Here's what each one means:
| Role | What They Can Do |
| Owner | Full access with no restrictions. Can do everything an Admin can do, plus transfer the Owner role. Each organization can only have one Owner. |
| Admin | Full access to all features, including inviting new Admins and managing transactions. An organization can have multiple Admins. |
| User Manager* | Can view and manage users only. Cannot access transaction data, promote users to Admin, or replace the Owner. |
*The User Manager role is only available on Enterprise plans.
Role permissions at a glance
Use this table to decide which role makes sense for a new or existing user. A ✅ means that role can perform that action.
| What They Can Do | Admin / Owner | User Manager |
| Account-Level Settings | ||
| Manage account-level settings | ✅ | |
| Create and manage API keys | ✅ | |
| User Management | ||
| View organization users | ✅ | ✅ |
| Manage organization users | ✅ | ✅ |
| Deactivate an Admin user | ✅ | ✅ |
| Invite or promote to Admin | ✅ | |
| Replace the Owner | ✅ | |
| View and manage in-house notaries† | ✅ | ✅ |
| Send & Manage | ||
| Send and manage transactions | ✅ | |
| View and export transaction data | ✅ | |
| View high-privilege data (PII, meeting video) | ✅ | |
| View Identity tab on individual transactions | ✅ | |
| EasyLinks, Referrals, and Templates (Template-based EasyLinks are business only, not real estate) | ||
| Use EasyLinks, Referrals, and Templates | ✅ | |
| Manage EasyLinks, Referrals, and Templates (create, edit, delete) | ✅ | |
| Meetings | ||
| Access the Meetings tab‡ | ✅ | |
† In-house notaries must be enabled for the organization, and the user must be a notary.
‡ The user must be a notary to access the Meetings tab.
Manage your users
Ready to take action? Here's how you can manage users in Command Center:
- Invite new team members via Command Center
- Add a new Command Center user
- Deactivate an existing user via Command Center
- Grant an existing user access to Command Center
- Export user data from Command Center
Summary Checklist
- Owner and Admin roles have full access to all features, including transactions, settings, and user management.
- The User Manager role is limited to user-related actions only — no transaction data, and no ability to promote other users.
- The User Manager role is only available on Enterprise plans.
- Each organization can only have one Owner, but can have multiple Admins.
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