Verify is a Proof product that is designed to provide the highest level of assurance that the person on the other side of the screen is who they say they are. By involving a live human agent in the process, Verify both confirms a person’s identity and that the user has given their authorization. The result of Verify are:
- A quick, secure, and highly effective verification process
- A record of this entire interaction
- An identity report provides all the information that was verified
- The recording of the customer authorizing this transaction on camera
Verify adds a personal touch that automated systems can't offer and brings security to experiences which are currently unprotected.
Who can use this
Any user in your organization who can create and send transactions and notaries sourcing transactions (NSTs) can perform the steps below.
This is a paid feature and must be enabled by Proof. Contact your Customer Success Manager (CSM) if you have one. If not, please have an owner or admin from your company contact our Sales team using an email address connected to your company's Proof account.
Tools available
The intention of a Verify transaction is to ensure the person on the other side is who they say they are. Verify provides tools to help you make an informed decision.
- Credential analysis: The customer captures photos of their ID with their mobile device, and it is run through databases to ensure validity. This process only checks if the ID is valid; it does not check if the person on the line is the same person on the ID. Read more about credential analysis here.
- Selfie analysis: The person takes a selfie with their mobile device for deepfake analysis and ID comparison. Read more about how selfie comparison photos works for participants.
- Credit card validation : The person provides credit card information. The credit card is charged $1 to validate that it is a legitimate credit card, which is then immediately refunded to their account. This confirms the credit card is valid and is associated with the name on the transaction.
Using one or more of these tools, the agent makes the final determination if this person is who they say they are.
How it works
- Users are sent a secure link to join a live video meeting with an agent.
- The user provides basic personal information and meets with an agent who oversees the verification process.
- During the call, the user verifies their identity in the presence of an agent, who can scan the person's ID, perform a biometric comparison, and even verify their identity with a valid credit card.
- Verify analyzes the video feed for deepfake detection. If your organization has Reality Defender, Verify will also use proprietary algorithms to ensure the video feed is real and not compromised by AI.
- Within seconds, the system provides signals to help the Verify agent make a determination on the person's identity.