If your camera isn't working for a meeting on Proof.com, check out the tips in this article for common issues with camera.
Who this is for
The information and/or process below applies to all users on the Proof platform.
If you're having issues with the Proof site not working as expected, check out Device setup troubleshooting for general troubleshooting first. Check out the list below for troubleshooting more specific issues.
Video is blank or black
If the video is black or blank:
- Check if something is blocking the camera lens, like a shutter or privacy cover.
An error message below the video feed will indicate if the browser does not have permission to access the camera. In this case:
- Click the settings icon in the address bar (next to the URL) and make sure the camera is allowed for Proof.
If you need more detailed help giving the site permission to access the camera, check out one of the articles below:
Video shows something unexpected
If the video feed shows another part of the room, the wall, or the ceiling:
- Check if your device has more than one camera. Many mobile phones and tables have cameras on screen-side and back-side of the device.
- Make sure the correct camera is selected in the dropdown menu under the video.
If you're using a MacBook and have your iPhone in the room, the MacBook may connect the video to your phone automatically.
External camera doesn't appear in the device list
If the external webcam was not attached or powered on before your get to the tech-check portion, the platform or browser may not recognize the device is connected. Do the following:
- Use a built-in camera if one is available.
- Make sure the camera is connected to the computer and it is powered on.
- Refresh your browser to update the list of currently accessible devices.