The short answer: Owners and admins can require signers to verify their identity via SMS or voice call before completing any transaction sent from your organization account.
If you'd like to set up MFA for team member logins instead, read Enable Login Multi-Factor Authentication (MFA) for Your Organization. For general MFA information, read Multi-Factor Authentication.
How It Works
After transaction MFA is enabled:
- Signers on all future transactions will be required to use multi-factor authentication before completing their transaction.
- You can change MFA for a single transaction if needed.
Depending on your settings and the transaction type, signers may have different options to receive their authentication code:
- Notarize transactions: SMS text message
- Sign transactions: SMS text message or voice call*
*Voice call authentication is available on Premium or higher tiers only. Read more about authentication via voice call.
Enable Transaction MFA for All Transactions
Log in to your Proof account to complete the steps below.
- Click Settings from the navigation panel on the left.
- Select Transaction settings from the Settings page menu.
- Select the radio button next to the desired authentication method in the Authentication & security box.*
- Business and real estate accounts can use SMS authentication.
- Title accounts also have the option to use ZIP code.
- Business and real estate accounts can use SMS authentication.
- Click Save changes.
Troubleshooting
If the signer's phone number is entered incorrectly, an owner or admin can edit the transaction so the signer can try again. If the signer is still not receiving their code and the number is correct, contact Proof support.
Summary Checklist
- Go to Settings → Transaction settings
- Select your preferred authentication method under Authentication & security
- Click Save changes
Still Unsure?
Our support team is happy to help. Submit a support request or chat with us from any page in the app.
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