The short answer: Overflow lets organizations use the Notarize Network of on-demand notaries as an automatic backup when their in-house notaries are unavailable.
Who can use this
Overflow is available to organizations that utilize in-house notaries. Once enabled, it is automatically applied to all transactions.
How it works
When this feature is enabled, you determine the maximum time a customer waits for one of your IHNs before the call is routed to the Notarize Network.
For example, if Overflow is set to 5 minutes, a signer would be routed to the Notarize Network after waiting in your organization's queue for 5 minutes. The call will continue to ring in your queue but will likely be picked up quickly by an on-demand notary in the Notarize Network.
If your organization uses a Notary Panel: Calls will not ring to your queue when the overflow threshold is met.
If the transaction uses Personally Known to Notary to identify the signer: Overflow is not available for that transaction, as an on-demand notary would not likely be able to use that identity verification method.
Summary Checklist
- Overflow is only available to organizations using in-house notaries — contact your CSM to enable it.
- Once enabled, set your preferred wait time before calls are routed to the Notarize Network.
- Note: Overflow is not available for transactions using Personally Known to Notary identity verification.
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