Overflow allows organizations to use the Notarize Network of on-demand notaries as a backup when their in-house notaries are unavailable.
Who can use this
Overflow is available to organizations. Once enabled, it is automatically applied to all transactions.
This feature must be enabled by Proof. If you're interested in this feature, contact your Customer Success Manager (CSM) or contact our sales team.
What to expect
When this feature is enabled, you determine the maximum time that a customer waits for one of your IHNs before the call is routed to the Notarize Network.
For example, if Overflow is set to 5 minutes, a signer would be routed to the Notarize Network after waiting in your organization’s queue for 5 minutes. The call will continue to ring in your queue but will likely be picked up quickly by an on-demand notary in the Notarize Network.
If your organization uses a Notary Panel: Calls will not ring to your queue when the overflow threshold is met.
If the transaction uses Personally Known to Notary to identify the signer: Overflow is not available for that transaction; an on-demand notary would not likely be able to use that identity verification method.