Delete your individual user account

Individuals may delete their own account under certain circumstances. If you want to delete your account and it's associated with an organization's account, please contact the owner or administrator of the organization's Proof account.

Who can do this

Individuals who meet all of the following:

• Verified their email address.
• Created their own account to complete their own transaction (they were not sent a transaction by a business)
• Are not associated with an organization account at Proof
• Do not have completed transactions in their account OR the completed transactions only include them as the signer

ℹ️ If you don't meet the criteria for self-service due to one of the limitations, you can submit a form to the Privacy Team to request that your account be deleted.

What to expect

When your account is deleted, the transaction still exists, however:

• Your personal data, including IP addresses, is completely wiped out (replaced with stars).
• Documents are no longer viewable.
• Any third-party vendors are contacted to remove photos of your IDs.
• The transaction is no longer searchable by your personal information, including email address.
  • This record is findable using the transaction ID; no user data is displayed.

Delete your account

Log in to your Proof account to complete the steps below.

1. Click Manage my account in the upper left box of your account.
   
2. Click the Privacy tab.
3. Select the option available to you:
   • Click Delete to delete your account. This option is only shown if your account is eligible for self-service deletion.
     
   • Submit a Privacy Request Form using the link in your account. This option appears if you are not eligible to delete the account yourself, you can submit a Privacy Request Form. The Privacy Team may need to verify your identity. Allow up to ten (10) business days for a response: