Audience: Everyone

The short answer: Multi-Factor Authentication (MFA) adds an extra layer of security to your Proof account. Once your admin enables it, you'll see a prompt on your next login β€” follow the steps below to set up your preferred method.

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All notary accounts are required to use login multi-factor authentication for security purposes.

1. Go to Your Account Settings

Log in to your Proof account, click your initials in the upper right corner, then select Manage My Account.


2. Find Multi-Factor Authentication

On the User Profile page, find the Multi-factor authentication section under Overview.


3. Choose Your MFA Method

Check the box next to the MFA method you'd like to use, then click Setup and follow the prompts for your chosen method below. When you're done, click Save Changes.

MFA method selection

Your MFA Options

Option A: SMS +

With SMS authentication, you'll receive a verification code via text message each time you log in. Simply enter your phone number to get started.

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Pro tip: If you don't receive the code, check that your phone number is entered correctly and that your carrier isn't blocking shortcode messages.
Option B: Authenticator App +

With an authenticator app (like Google Authenticator), you'll generate a one-time code in the app each time you log in. To set this up:

  1. Download the authenticator app on your phone.
  2. In your Proof account, check the box next to Authenticator App.
  3. Click Setup.
  4. Scan the QR code shown in your Proof account using the authenticator app.
  5. Enter the code generated by the app into the Enter Code field.
  6. Click Complete Setup.
Authenticator app setup

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Still unsure? If MFA hasn't been enabled for your account, reach out to your organization's admin. For technical help, contact Proof Support.

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