Audience: Everyone

The short answer: You can reset your password anytime from the Proof login page. We'll send a reset link to your email address so you can get back to your account.


Password Requirements

Your new password must meet both of these conditions:

  • Be at least 8 characters long
  • Use at least 3 of the following:
    • Uppercase letters
    • Lowercase letters
    • Numbers
    • Special characters (!, @, %, etc.)
    • Spaces

For extra security, we check new passwords against a database of passwords that are considered not secure due to common usage or a data breach on another platform. If your password appears on that list, we'll ask you to choose a different one.


Reset Your Password

  1. Go to the Proof login page.
  2. Enter the email address associated with your account or transaction.
  3. Click the Forgot password? link.

    Screenshot showing the Forgot Password link on the Proof login page
  4. Confirm your email address on the next screen.
  5. Click Send password reset link — then check your inbox.

    ⚠️
    This link expires in 5 minutes. If it expires before you use it, just repeat steps 1–3 to get a new one.
  6. Follow the instructions in the email from noreply@proof.com to set your new password.

Password Tips

If you're running into trouble, try these:

  • Use a password you haven't used before — on Proof or anywhere else.
  • Make it longer and more unique to avoid common-password flags.

Can't Access Your Email?

If you no longer have access to the email address on your account, submit a support request. Our support team will help you verify your identity and regain access to your account.


Summary Checklist

  • Go to the Proof login page and click Forgot password?
  • Check your inbox for the reset link from noreply@proof.com — it expires in 5 minutes.
  • Create a new password that's at least 8 characters and uses 3 or more character types.

Still Unsure?

Our support team is happy to help. Submit a support request or chat with us from any page in the app.


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